Job Description
Join our award-winning customer service team in Raleigh, NC and experience the freedom of daily pay! We're seeking energetic professionals to provide exceptional support while earning same-day payments. No more waiting for weekly or bi-weekly paychecks – get paid instantly for every shift worked. Enjoy a modern workplace with flexible scheduling and career growth opportunities. Immediate start available for qualified candidates ready to make an impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams to resolve escalations
- Contribute to process improvement initiatives
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency in CRM software (Salesforce/Zendesk)
- Type 40+ WPM with strong computer navigation skills
- Exceptional communication and conflict resolution abilities
- Ability to work flexible shifts (including weekends)
- Pass background check and drug screening
- Reliable transportation to our Raleigh office