Job Description
Join our dynamic hiring event for entry-level call center positions in Oklahoma City! Global Connect Solutions is seeking passionate individuals to kickstart their careers in customer service. We offer comprehensive training, competitive benefits, and growth opportunities. This is your chance to join a supportive team while making a real impact. Bonus: We're also hiring in Florida! Apply today to secure your spot at our exclusive hiring event.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet daily performance metrics including call quality and resolution times
- Collaborate with team members to enhance customer experience
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (required)
- Previous customer service experience preferred but not required
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience and patience in high-volume call environments
- Positive attitude with problem-solving mindset
- Available to work flexible shifts including evenings/weekends