Job Description
Join our exclusive hiring event for Customer Service Representatives in Nashville and experience the freedom of daily pay! At DailyPay Careers, we believe your hard work deserves immediate compensation. This full-time position offers competitive hourly wages plus benefits, with opportunities for growth in a supportive environment. No more waiting for bi-weekly checks – access your earnings the same day you work!
Why Apply? • Same-day pay through our innovative platform • Comprehensive training program • Health, dental, and vision benefits • Flexible schedule options • Career advancement pathways • Collaborative team culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams to improve processes
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in BPO or retail
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available for evening/weekend shifts as needed