Job Description
Launch your career in customer service with ConnectCare Solutions! We're seeking enthusiastic individuals with no prior experience for our paid training program in Kansas City, MO. Join our supportive team where you'll develop essential skills while helping local communities thrive. Enjoy competitive pay, comprehensive benefits, and a clear career path in a growing industry.
Why Join Us?
- Full paid training (4 weeks)
- Day shift schedule (8:30 AM - 5:00 PM)
- Health/dental/vision insurance after 90 days
- 401(k) with company match
- Opportunities for advancement
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing issues and service concerns
- Process account updates and service changes
- Maintain detailed customer interaction records
- Collaborate with team members to improve service quality
- Meet performance metrics for call resolution and satisfaction
- Participate in ongoing training and development
Qualifications
- No experience required - we provide full training!
- High school diploma or equivalent (GED)
- Strong communication skills and empathy
- Ability to learn new technologies quickly
- Reliable internet connection for remote work options
- Pass background check and drug screening
- Basic computer proficiency (typing, navigation)
- Must be authorized to work in the US