Job Description
Join our dynamic team at Apex Solutions Group as a Customer Service Representative and enjoy the flexibility of daily pay! We're hosting an exclusive hiring event in New York City to fill immediate roles. No experience necessary—just a passion for helping others and a commitment to excellence. This is your chance to work with a leading provider of customer support solutions while enjoying immediate financial rewards.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (CSAT, FCR)
- Collaborate with cross-functional teams on complex cases
- Adhere to compliance protocols and security standards
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Basic computer literacy and typing skills (40+ WPM)
- Flexible availability (weekends/shifts required)
- Positive attitude with problem-solving mindset