Job Description
Join ExpressCare Solutions as a Local Customer Service Representative in Mesa, AZ! We're seeking energetic professionals to deliver exceptional support while enjoying the flexibility of daily pay. This remote-ready role offers immediate start for candidates passionate about customer satisfaction. Enjoy competitive compensation, comprehensive training, and a supportive team environment. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions and update customer databases accurately
- Collaborate with cross-functional teams to resolve complex cases
- Maintain high customer satisfaction scores (CSAT) metrics
- Adhere to company protocols and compliance standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable internet connection for remote work
- Must pass background check and drug screening