Job Description
Join our award-winning team as a Local Customer Service Representative in Oklahoma City and enjoy the flexibility of daily pay! We're seeking passionate professionals to deliver exceptional support to our growing client base. This role offers immediate start opportunities and career advancement potential within our dynamic organization. Enjoy competitive compensation, comprehensive training, and a supportive work environment that values your contributions. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound calls and digital communications with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with cross-functional teams to resolve complex customer issues
- Meet/exceed performance metrics for call quality, resolution rates, and customer satisfaction
- Identify opportunities to improve customer experiences and service processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible shifts including evenings/weekends as needed
- Strong problem-solving abilities and emotional intelligence
- U.S. work authorization and reliable transportation