Job Description
Join our award-winning customer service team in Long Beach, CA! We're seeking compassionate professionals to deliver exceptional support while enjoying our revolutionary daily pay system. No experience? No problem! We provide comprehensive paid training and career advancement opportunities. Work in a dynamic environment with competitive benefits and flexible scheduling. Make a real impact while building your future with a company that invests in its people.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat
- Process transactions and update account information accurately
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (CSAT, FCR)
- Collaborate with team to improve service quality
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems
- Previous customer service experience preferred
- Flexible schedule availability (including weekends)
- Proficient in English (bilingual Spanish a plus)
- Pass background and drug screening