Job Description
Join our award-winning customer service team and enjoy the freedom of daily pay! Premier Support Solutions is seeking compassionate and motivated Customer Service Representatives for our Oakland headquarters. We provide comprehensive paid training, competitive hourly wages, and a dynamic team environment. No experience necessary – we’ll equip you with all the skills needed to succeed. Perfect for career changers and recent graduates seeking stability and growth.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with exceptional professionalism
- Document interactions in CRM systems while maintaining accuracy and confidentiality
- Collaborate with team leads to resolve complex escalations and improve service quality
- Meet/exceed performance metrics for resolution time and customer satisfaction scores
- Utilize multiple platforms to provide seamless omnichannel support
- Contribute to process improvements through team feedback sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills with fluency in English
- Ability to type 40+ WPM with attention to detail
- Proficiency in Microsoft Office and CRM software (training provided)
- Empathetic problem-solving approach with customer-first mindset
- Flexibility to work rotating weekends and holidays
- Passion for continuous learning and skill development