Job Description
Are you a people person looking for an immediate start? Apex Contact Solutions is hiring Call Center Representatives in Milwaukee, WI!
We are seeking driven professionals to join our elite support team. In this role, you will be the face of our brand, providing exceptional service to our clients. Whether you are an experienced agent or looking to start a new career, we offer training and growth opportunities.
Why Join Us?
- Immediate Start: Begin working as soon as this week.
- Competitive Pay: Earn $16.00 - $19.00 per hour.
- Full Benefits: Health, dental, and vision insurance.
- Modern Environment: State-of-the-art call center facility.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with patience and professionalism.
- Resolve customer inquiries and complaints efficiently while adhering to company scripts and guidelines.
- Document customer interactions accurately in the CRM system.
- Identify opportunities to upsell products or services to existing clients.
- Collaborate with team leads and quality assurance to improve service metrics.
Qualifications
- High school diploma or GED required.
- Previous experience in a call center or customer service role is preferred but not required.
- Excellent verbal communication and active listening skills.
- Proficient computer skills and ability to navigate multiple screens.
- Ability to work in a fast-paced, target-driven environment.