Job Description
Join our award-winning team as a Customer Service Representative and enjoy the unique benefit of daily pay! We're seeking empathetic professionals to deliver exceptional support to our diverse clientele. This full-time position offers immediate start and competitive compensation in Philadelphia's vibrant business district. Our fast-paced environment values collaboration, problem-solving, and customer-first attitudes. With comprehensive training and growth opportunities, this is your chance to build a rewarding career while maintaining financial flexibility through daily pay options.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing, technical, and product-related issues with first-contact resolution
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics including CSAT, AHT, and FCR targets
- Proactively identify upsell opportunities based on customer needs
- Participate in continuous improvement initiatives for service quality
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating shifts including weekends
- High school diploma or equivalent required
- Bilingual (English/Spanish) candidates strongly preferred