Job Description
Are you a dedicated professional looking for a rewarding career in customer service? Apex Global Support is seeking a highly motivated Night Shift Customer Service Representative to join our dynamic team in Los Angeles, CA.
We pride ourselves on delivering exceptional support to our clients, and we are looking for someone who thrives in a fast-paced environment and is ready to make an immediate impact. If you are available for night shifts and possess a passion for helping others, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($18 - $24/hr).
- Immediate start availability.
- Comprehensive training and benefits.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
- Accurately document customer interactions and account information in our CRM system.
- Identify opportunities to upsell products and services based on customer needs.
- Collaborate with team members to resolve complex issues and improve processes.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- High School Diploma or GED required.
- Previous experience in customer service, call center, or technical support preferred.
- Excellent verbal and written communication skills.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM).
- Proficient in Microsoft Office Suite and computer navigation.
- Strong problem-solving skills and a positive attitude.