Job Description
Join SwiftConnect Solutions, a leader in customer experience innovation! We're seeking passionate Customer Service Representatives in Wichita, KS to deliver exceptional support while enjoying our industry-leading daily pay program. Immediate start available! As a key member of our team, you'll resolve inquiries efficiently, build client relationships, and contribute to our 98% customer satisfaction rate. Enjoy competitive pay, comprehensive training, and a supportive remote-first environment. Daily pay options available – get paid faster!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% first-contact resolution rate
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Upsell products/services based on customer needs and company guidelines
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly KPIs for customer satisfaction (CSAT) and average handle time (AHT)
- Participate in continuous improvement initiatives for service quality
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in B2B or B2C environments
- Proficient in CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Type 45+ WPM with 98% accuracy in data entry
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening