Job Description
Join our award-winning customer service team as a Night Shift Customer Service Representative! Enjoy the flexibility of working remotely while delivering exceptional support to our valued clients. This full-time position offers competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic work environment.
Why Choose NexGen Solutions?
- 100% remote work setup
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Employee referral bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during night shift hours
- Resolve customer issues efficiently using CRM tools and knowledge base resources
- Document interactions and update customer records in real-time
- Collaborate with day shift teams for seamless service continuity
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in ongoing training to enhance product knowledge
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Exceptional verbal/written communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Strong problem-solving and conflict resolution abilities
- Availability to work 11 PM - 7 AM EST (including weekends)