Job Description
We are seeking passionate Customer Service Representatives to join our expanding team. Whether you are looking for your first job or a career change, this is your opportunity to shine in a dynamic environment.
We offer immediate start dates for candidates in Florida and New York. Our team thrives on providing top-tier support to our clients, ensuring every interaction is a positive one.
Why Join Apex Support Solutions?
• Immediate Start: Launch your career without delay.
• No Experience Required: Comprehensive training provided.
• Competitive Pay: Earn between $17.00 and $22.00 per hour.
• Dynamic Culture: Work in a supportive, high-energy team.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues efficiently and professionally, aiming for first-contact resolution.
- Document customer interactions and feedback accurately in our CRM system.
- Stay updated on product knowledge and company policies to provide accurate information.
- Collaborate with team leads to improve service processes and customer satisfaction scores.
Qualifications
- High school diploma or equivalent (GED) required.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed (35+ wpm).
- Able to work flexible hours, including weekends and holidays if required.
- Positive attitude and a strong desire to help others.