Job Description
Join our award-winning call center team and enjoy the stability of weekly pay with immediate start opportunities! We're seeking energetic Customer Service Representatives to deliver exceptional experiences for Fortune 500 clients. No cold calling – focus on inbound support while growing your career in a dynamic, tech-enabled environment.
What We Offer:
- Weekly direct deposit pay (every Friday!)
- Comprehensive paid training (paid during training)
- Medical/dental/vision benefits after 60 days
- Tuition reimbursement and advancement pathways
- Modern downtown Columbus facility with free parking
Responsibilities
- Handle 50-80 inbound calls daily resolving billing, technical, and account inquiries
- Document interactions accurately in Salesforce with 98%+ data quality
- Meet/exceed 85% customer satisfaction score and 20+ AHT targets
- Collaborate with Tier 2 support for complex issue escalation
- Participate in monthly performance reviews with growth planning
- Maintain HIPAA/GDPR compliance in all client interactions
- Contribute to team improvement initiatives via weekly huddles
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service or call center experience
- Proficient in Windows OS and 50+ WPM typing
- Ability to work flexible shifts (evenings/weekends as needed)
- Pass background check and pre-employment drug screen
- Valid Ohio driver's license (for occasional off-site events)
- Spanish bilingual skills highly valued