Job Description
Join our award-winning customer service team in Fort Worth! We're urgently hiring motivated individuals to represent our brand with excellence. This is your chance to make an immediate impact while growing your career in a dynamic environment. Hiring Event Details: May 20-22, 9AM-4PM at our downtown Fort Worth headquarters. On-the-spot interviews available!
Responsibilities
- Handle 50+ daily customer interactions via phone/email/chat
- Resolve complex billing/technical issues with 95% first-contact resolution
- Update CRM systems with detailed customer interaction records
- Collaborate with support teams to escalate unresolved cases
- Maintain 98% compliance with quality assurance standards
- Participate in bi-weekly product knowledge workshops
- Identify process improvement opportunities
Qualifications
- 2+ years customer service experience in B2C environment
- Proficiency with Zendesk/Salesforce CRM platforms
- Spanish bilingual certification preferred
- Ability to maintain composure during high-pressure situations
- Available for flexible shifts including weekends
- Valid Texas driver's license (for occasional client visits)
- High school diploma with technical certification