Job Description
Join ConnectCare Solutions as a Night Shift Call Center Agent and kickstart your career in customer service! We're seeking motivated individuals in Austin, TX to provide exceptional support to our clients during evening hours. No experience required – we provide comprehensive paid training to ensure your success. Enjoy competitive pay, flexible scheduling, and a supportive team environment. If you're a night owl with excellent communication skills and a passion for helping others, apply today!
Responsibilities
- Handle inbound/outbound calls for diverse client portfolios
- Resolve customer inquiries, complaints, and billing issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call handling time, satisfaction scores)
- Collaborate with team members to improve service quality
- Adhere to company policies and HIPAA compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with Windows applications
- Flexibility to work 10-12 hour shifts (6 PM - 6 AM)
- Customer service experience preferred but not required
- Must pass background check and drug screening
- Reliable transportation to South Austin location