Job Description
Join our dynamic hiring event for entry-level Customer Service Representatives in Virginia Beach, VA! We're seeking passionate individuals to deliver exceptional customer experiences while launching rewarding careers in customer support. This position offers comprehensive training, growth opportunities, and a supportive team environment. If you thrive in fast-paced settings and want to make a difference, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex issues
- Meet performance metrics for call quality and resolution time
- Identify opportunities to improve customer experience
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service experience
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems
- Positive attitude and resilience under pressure
- Valid work authorization in the US
- Willingness to work flexible hours including weekends