Job Description
Join our award-winning customer experience team at Innovate Solutions Group! We're hosting an exclusive hiring event in Houston for passionate individuals ready to transform customer interactions. As a Customer Service Representative, you'll be the voice of our brand, resolving complex inquiries with empathy and efficiency. Enjoy competitive pay, comprehensive benefits, and a collaborative culture that values growth. Event Date: October 15, 2023 | Time: 9 AM - 4 PM | Location: Downtown Houston Convention Center.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with first-contact resolution
- Document interactions accurately in CRM systems
- Collaborate with tech teams to escalate unresolved issues
- Meet/exceed monthly performance metrics (CSAT, AHT)
- Contribute to process improvement initiatives
- Maintain deep product knowledge across service lines
Qualifications
- 1+ years customer service experience (BPO/call center preferred)
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce a plus)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree preferred)
- Flexibility to work evenings/weekends as needed
- Spanish bilingual certification a major advantage