Job Description
Join our dynamic team at Dallas Call Center Solutions and start earning weekly! We're seeking motivated Customer Service Representatives to join our growing team immediately. Enjoy competitive pay, comprehensive training, and a supportive work environment in the heart of Dallas. Perfect for career changers or those seeking rapid advancement!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve inquiries regarding billing, accounts, and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols and security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (required)
- 6+ months customer service or call center experience
- Excellent verbal/written communication skills
- Strong computer proficiency (Windows, CRM tools)
- Ability to work flexible shifts (evenings/weekends)
- Typing speed: 35+ WPM
- Positive attitude under pressure
- Background check required