Job Description
Join Our Team at Our Oklahoma City Hiring Event!
Are you a dedicated problem solver with a passion for helping others? Apex Support Solutions is currently hosting a hiring event in Oklahoma City, OK, and we are seeking talented Customer Service Representatives to join our high-performing team. If you are ready to launch or advance your career in a dynamic environment, this is your opportunity.
As a Customer Service Representative, you will serve as the primary point of contact for our valued clients. You will handle inquiries with empathy, resolve issues efficiently, and ensure a seamless customer experience that drives loyalty and satisfaction.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Modern Benefits: Comprehensive health insurance, paid time off, and 401(k) matching.
- Growth Opportunities: Clear pathways for advancement into Team Lead and Management roles.
- Supportive Culture: Work in a collaborative, positive environment with ongoing training.
We are looking for individuals who are ready to make an impact. Apply today and take the first step towards a brighter future with Apex Support Solutions.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on accuracy and speed.
- Resolve customer complaints, issues, and questions by identifying the root cause and implementing effective solutions.
- Enter and update customer information accurately into the CRM database to ensure data integrity.
- Collaborate with cross-functional teams, including sales and technical support, to ensure customer needs are met.
- Document all customer interactions and transactions, including inquiries, complaints, and resolutions.
- Upsell products and services to existing customers to increase revenue and customer lifetime value.
- Maintain a high level of professionalism and product knowledge during every interaction.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred but not required).
- Proven experience in customer service, retail, or hospitality is a plus.
- Excellent verbal and written communication skills with a polite and professional demeanor.
- Strong computer proficiency and ability to learn new software quickly.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Must be available to work a flexible schedule, including weekends and holidays as needed.