Job Description
Join Austin Connect Solutions and launch your career in customer service! We're seeking dynamic individuals to join our award-winning call center team in Austin. Enjoy competitive pay, comprehensive training, and immediate start opportunities. Our supportive environment fosters growth while serving diverse clients across industries. No prior experience required – we provide all necessary tools and mentorship. Work in a modern downtown facility with flexible scheduling options. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (AHT, CSAT)
- Collaborate with team members to improve service quality
- Participate in ongoing training and development programs
- Adhere to all compliance and security protocols
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills in English
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Customer service mindset with problem-solving aptitude
- Reliable transportation to downtown Austin location
- Pass background check and drug screening
- Must be authorized to work in the US