Job Description
Join our dynamic team as a Customer Service Representative in Boston, MA! We're hosting an exclusive hiring event for motivated individuals ready to launch their career in customer support. Enjoy competitive pay, full-time benefits, and immediate start opportunities.
Why You'll Love Working With Us:
- Competitive hourly pay + performance bonuses
- Comprehensive health benefits (Day 1 eligibility)
- Clear career advancement pathways
- Modern, collaborative workspace near transit
- Flexible scheduling options
Hiring Event Details: October 20, 2023 | 9:00 AM - 4:00 PM | 200 Boston Common. Bring your resume and enthusiasm!
Responsibilities
- Handle 50+ customer interactions daily via phone, email, and chat
- Resolve complex issues using CRM tools and escalation protocols
- Meet/exceed 95% customer satisfaction targets
- Document all interactions in Salesforce with 100% accuracy
- Collaborate with tech teams to resolve system-related issues
- Participate in weekly training on product updates
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional written and verbal communication
- Ability to multitask in high-pressure environments
- High school diploma or equivalent
- Available for evening/weekend shifts (10% of schedule)
- Bilingual (Spanish) candidates strongly encouraged