Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the heart of our community! We're seeking passionate individuals to deliver exceptional support to Philadelphia residents. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career growth within a dynamic, people-first organization.
As a key member of our local team, you'll handle inbound inquiries, resolve issues efficiently, and build lasting relationships with customers. We provide paid training, flexible scheduling options, and a supportive work environment where your contributions make a tangible impact.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Resolve billing inquiries, service issues, and technical support requests
- Document customer interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Identify opportunities to improve customer experience workflows
- Participate in weekly team meetings and training sessions
- Maintain knowledge of local services and community resources
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Proficiency with Microsoft Office and CRM software
- Philadelphia residency strongly preferred
- Spanish bilingual skills highly desirable
- Ability to pass background check and drug screening