Job Description
Join our award-winning team as a Customer Service Representative and make an immediate impact! We're seeking passionate individuals to deliver exceptional support experiences for our global clients. This is a direct hire opportunity with flexible work arrangements including in-office positions in Chicago, IL and remote options across the US.
What We Offer:
- Competitive hourly pay ($18-$24) + performance bonuses
- Comprehensive benefits package (Day 1!)
- Flexible remote work options
- Clear career advancement paths
- Cutting-edge tech tools and training
Be part of a company that values your growth and prioritizes work-life balance. If you're a natural problem-solver with a customer-first mindset, apply today!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat
- Resolve complex issues with empathy and efficiency
- Process transactions, returns, and account modifications
- Document interactions in CRM systems with 100% accuracy
- Collaborate with support teams to resolve escalated cases
- Meet/exceed KPIs for satisfaction (CSAT) and resolution time
- Continuously update product knowledge through training modules
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Exceptional communication & conflict resolution skills
- Proficiency with CRM tools (Salesforce/Zendesk)
- Type 40+ WPM with strong computer literacy
- Ability to work independently in remote settings
- Reliable high-speed internet connection