Job Description
We are seeking a dedicated Customer Service Representative to join our dynamic team in Detroit, Michigan. This is an urgent hiring opportunity with immediate start dates available for qualified candidates. If you thrive in a fast-paced environment and enjoy helping people, we want to hear from you.
As a key member of our support team, you will be responsible for delivering exceptional service to our clients through various communication channels. We offer a competitive benefits package, a positive work culture, and clear pathways for career advancement.
Responsibilities
- Handle a high volume of inbound customer inquiries via phone, email, and live chat with professionalism and efficiency.
- Resolve customer issues and complaints promptly to ensure high satisfaction scores.
- Accurately document all customer interactions and account information in our CRM system.
- Provide product and service information to customers, including upgrades and add-ons.
- Collaborate with the sales and technical teams to ensure comprehensive customer support.
- Maintain a positive and empathetic demeanor in all interactions, even during difficult situations.
Qualifications
- High School Diploma or GED required.
- Previous experience in customer service, call center, or retail is preferred but not mandatory for the right candidate.
- Strong verbal and written communication skills.
- Proficiency in typing (minimum 35 WPM).
- Ability to multi-task and manage time effectively in a busy environment.
- Basic computer literacy and familiarity with CRM software.