Job Description
Join our award-winning team as an Immediate Hire Customer Service Representative in Cleveland, OH! We're seeking empathetic professionals to deliver exceptional client experiences with paid training provided. No experience required – just your passion for helping others! Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Apply today to start your career in customer service!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Collaborate with technical teams for complex escalations
- Maintain product knowledge through continuous training
- Upsell services when appropriate to enhance client value
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience (entry-level welcome)
- Exceptional verbal/written communication skills
- Proficiency with MS Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environments
- Flexibility to work rotating weekends/holidays
- Positive attitude with client-first mindset