Job Description
Join Cleveland Connect Solutions for an exciting career in customer service! We're hosting an exclusive immediate hire hiring event for motivated individuals ready to start their call center career in North Carolina. Enjoy competitive pay, comprehensive benefits, and a supportive team environment where your skills shine. No experience required – we provide paid training!
Why Work With Us?
- Immediate start dates available
- Health, dental, and vision insurance
- 401(k) with company matching
- Advancement opportunities into leadership roles
- Modern downtown Cleveland facility
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in company databases
- Meet/exceed quality and performance metrics
- Collaborate with team members to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Proficiency with Windows OS and basic software
- Flexible schedule availability (including evenings/weekends)
- Customer-focused mindset with problem-solving ability