Job Description
Join our award-winning remote team as a Customer Service Representative and launch your career in healthcare support! ConnectCare Solutions is seeking compassionate individuals to provide exceptional service to patients across Pennsylvania and Georgia. No prior experience required – we provide comprehensive training and career advancement opportunities.
As a fully remote role, you'll enjoy flexible scheduling, competitive benefits, and the chance to make a meaningful impact. Our supportive culture values growth and work-life balance, making this ideal for career changers and recent graduates.
Responsibilities
- Handle inbound/outbound calls and digital communications with patients and providers
- Resolve billing inquiries, insurance questions, and appointment scheduling
- Document interactions accurately in our CRM system while maintaining HIPAA compliance
- Collaborate with healthcare teams to ensure seamless patient experiences
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and active listening skills
- Basic computer proficiency and typing ability (30+ WPM)
- Empathy and patience when handling sensitive patient situations
- Reliable home office setup with high-speed internet
- Ability to work independently while collaborating in a virtual team
- No healthcare experience required – comprehensive training provided