Job Description
Join our award-winning customer service team in Louisville, KY! We're seeking passionate individuals for immediate full-time positions at our downtown headquarters. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. Apply today and start your career with us in as little as 48 hours!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries and troubleshoot technical issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to enhance service quality
- Meet/exceed performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
- Maintain in-depth knowledge of product/service offerings
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work flexible shifts including weekends
- Positive attitude and resilience under pressure
- Basic computer literacy with typing speed of 40+ WPM