Job Description
Join our award-winning customer service team and make an immediate impact! Premier Support Solutions is seeking passionate Customer Service Representatives for immediate full-time positions in Kansas City, MO. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your contributions are valued from day one. We provide paid training and flexible scheduling options to accommodate your lifestyle.
As a key member of our client support team, you'll resolve inquiries with empathy and efficiency while building lasting customer relationships. Our culture emphasizes growth opportunities, recognition programs, and a commitment to work-life balance.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat channels
- Resolve billing, technical, and product inquiries with first-contact resolution
- Document interactions accurately in CRM systems and maintain case records
- Collaborate with technical teams to resolve complex customer issues
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge and soft skills
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Proficient in CRM platforms (Salesforce, Zendesk, or similar)
- Strong problem-solving abilities and conflict resolution expertise
- Ability to work flexible shifts including evenings/weekends
- Typing speed of 40+ WPM with high accuracy
- U.S. work authorization and reliable transportation