Job Description
Join our award-winning customer service team in Milwaukee and make an immediate impact! Premier Support Solutions is seeking passionate individuals to deliver exceptional customer experiences. We offer competitive pay, comprehensive training, and a supportive environment where your skills can thrive. Perfect for career changers or those seeking a fresh start – no prior experience required!
Enjoy our modern downtown Milwaukee office with flexible scheduling, health benefits, and growth opportunities. Start your customer service career today with our streamlined hiring process!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Update customer records and maintain detailed documentation
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics for call handling and satisfaction
- Participate in ongoing training to enhance product knowledge
- Represent the company with professionalism and brand alignment
Qualifications
- High school diploma or equivalent (degree preferred)
- Strong verbal/written communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (MS Office, CRM systems)
- Problem-solving mindset with attention to detail
- Positive attitude and willingness to learn
- Reliability and punctuality essential
- Must be authorized to work in the US