Job Description
Join our award-winning call center team in Fresno, CA and launch your career with one of the fastest-growing customer service providers! We're seeking motivated Night Shift Call Center Agents to deliver exceptional support while enjoying competitive pay and comprehensive benefits. As a key player in our 24/7 operations, you'll gain valuable experience in conflict resolution, technical troubleshooting, and client relationship management—all with flexible scheduling and immediate start opportunities.
Why Choose Us?
• Industry-leading training program
• Health/dental/vision benefits after 60 days
• Performance-based quarterly bonuses
• Career advancement pathways
• Modern, ergonomic work environment
Responsibilities
- Handle 50-70 inbound/outbound customer calls daily with exceptional professionalism
- Resolve billing inquiries, technical issues, and service complaints using CRM tools
- Meet/exceed KPIs including First Call Resolution (FCR) and Customer Satisfaction (CSAT)
- Document interactions accurately in Salesforce while maintaining HIPAA compliance
- Collaborate with Tier 2 support for complex escalations
- Participate in weekly coaching sessions and skills development workshops
- Adhere to PCI-DSS protocols when handling sensitive payment information
Qualifications
- Minimum 1 year customer service or call center experience
- Proficient in Windows OS and CRM software (Salesforce preferred)
- Typing speed of 40+ WPM with 95% accuracy
- Ability to work flexible shifts including weekends/holidays
- Spanish bilingual certification required (or fluency assessment)
- High school diploma or equivalent (college degree preferred)
- Pass background check and pre-employment drug screen
- Reliable transportation to our Fresno facility