Job Description
We are currently seeking a dedicated Customer Service Representative to join our expanding team in Oklahoma City. If you are looking for an immediate start and a role that offers comprehensive paid training, we want to meet you.
In this position, you will serve as the voice of our brand, ensuring our clients receive top-tier support. We pride ourselves on a modern, high-conversion environment that values accuracy, empathy, and efficiency.
Responsibilities
- Manage high volumes of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints with patience and professionalism.
- Utilize CRM software to update customer profiles and track service history.
- Provide accurate information regarding products, services, and account status.
- Identify and escalate complex issues to the appropriate department.
- Contribute to team goals by maintaining a high First Contact Resolution rate.
Qualifications
- High school diploma or equivalent required.
- Strong interpersonal and communication skills.
- Ability to type at least 40 WPM.
- Basic computer proficiency and familiarity with online tools.
- Reliable internet connection and a quiet workspace.
- Previous customer service experience is a plus but not mandatory.
- Willingness to learn and adapt to new software quickly.