Job Description
Join our award-winning team as a Customer Service Representative in Omaha, Nebraska! We're offering immediate hire positions with paid training – no experience necessary! Enjoy competitive pay, flexible scheduling, and opportunities for career growth.
At Omaha Customer Solutions Inc., we invest in our people. You'll receive comprehensive paid training to master our systems and customer service best practices. Plus, enjoy benefits including health insurance, paid time off, and retirement plans.
Why Apply Today?
- Start your career immediately – no waiting!
- Full benefits package after 60 days
- Performance-based quarterly bonuses
- Free on-site parking
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer calls, emails, and live chats
- Resolve product inquiries and technical issues with empathy
- Process orders, returns, and account modifications
- Document interactions in CRM system with 100% accuracy
- Meet/exceed KPIs for call handling time and satisfaction scores
- Collaborate with support teams to resolve complex issues
- Continuously update product knowledge through training modules
Qualifications
- High school diploma or equivalent (required)
- Strong verbal/written communication skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to multitask in fast-paced environment
- Positive attitude with customer-first mindset
- No prior experience necessary – training provided!
- Must pass background check and drug screening