Job Description
Join our award-winning customer service team in Raleigh, NC! We're seeking enthusiastic individuals for immediate full-time positions with comprehensive paid training. No experience required – we'll equip you with all the skills needed to excel. Enjoy competitive pay, career advancement opportunities, and a supportive team environment. Start your rewarding career path today with one of North Carolina's top employers!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics for quality and productivity
- Continuously improve product knowledge through training modules
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing, browsers, MS Office)
- Positive attitude with customer-first mindset
- Reliable transportation to our Raleigh facility
- No prior experience required – training provided