Job Description
Join our dynamic team as a Local Customer Service Representative in Raleigh, NC! We're seeking passionate individuals to deliver exceptional customer experiences at our upcoming hiring event. This is an immediate opportunity to launch your career with a forward-thinking company offering competitive pay and growth potential.
Apex Solutions Group is committed to fostering an inclusive workplace where your talents shine. Bring your energy and customer-focused mindset – we provide comprehensive training and a supportive environment. Don't miss this chance to secure your position today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using CRM systems and knowledge bases
- Document interactions accurately in our customer database for quality assurance
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics including call resolution times and satisfaction scores
- Participate in ongoing training to stay updated on products and processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a call center or retail environment
- Exceptional verbal/written communication skills with neutral accent
- Proficiency in Microsoft Office and ability to learn CRM systems quickly
- Strong problem-solving abilities and conflict resolution skills
- Availability to work flexible shifts including evenings/weekends if needed
- Valid driver's license and reliable transportation for on-site hiring event