Job Description
Join our elite night shift team at Global Communications Solutions! We're seeking motivated Call Center Representatives in Austin, TX with paid training and career advancement opportunities. Enjoy competitive pay, flexible scheduling, and a supportive environment while serving diverse clients across industries. No experience necessary – we provide comprehensive paid training to launch your career in customer service.
What We Offer:
- Competitive hourly wage + performance bonuses
- 4-week paid training program
- Health/dental/vision benefits
- Tuition reimbursement opportunities
- Clear career advancement path
Responsibilities
- Handle inbound/outbound calls with exceptional professionalism
- Resolve customer inquiries using CRM systems
- Document interactions in compliance with company standards
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team to improve service quality
- Adhere to PCI/DSS compliance protocols
- Participate in ongoing training and coaching
Qualifications
- High school diploma or equivalent
- Strong verbal/written communication skills
- Basic computer proficiency (Windows, MS Office)
- Ability to type 25+ WPM
- Flexible availability for night shifts (10PM-6AM)
- Customer service mindset with problem-solving aptitude
- No experience required – paid training provided