Job Description
Join our award-winning customer service team and make an immediate impact! ConnectFirst Solutions is seeking passionate Part-Time Customer Service Representatives to deliver exceptional experiences from our San Antonio hub. This is your chance to launch a rewarding career with flexible hours and rapid onboarding.
We provide comprehensive training, competitive pay, and a supportive environment where your voice matters. Perfect for students, career changers, or those seeking flexible work arrangements. Start contributing on day one while developing skills that open doors to countless opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex escalations
- Meet/exceed performance metrics for customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient in CRM software and MS Office Suite
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including evenings/weekends