Job Description
Join Our Team at the Upcoming Hiring Event!
Are you looking for a rewarding career in customer service? Connect Global Support is hosting a special Hiring Event for Entry Level Call Center Representatives in Austin, TX and North Carolina. We are looking for driven individuals who are ready to start immediately and grow with a dynamic company.
Whether you are new to the workforce or looking to switch careers, we provide comprehensive training and a supportive environment to help you succeed. Don't miss this opportunity to kickstart your career with a top-tier industry leader.
Why Join Us?
- Competitive hourly pay ($16.50 - $22.00)
- Full-time benefits package
- On-the-job training provided
- Career growth opportunities
Responsibilities
- Manage high-volume incoming calls with professionalism and efficiency.
- Assist customers with inquiries regarding products, services, and account details.
- Resolve customer complaints and issues using problem-solving skills.
- Document all customer interactions and transactions accurately in the CRM.
- Collaborate with team leads to improve service quality and customer satisfaction.
- Stay updated on product knowledge and policy changes.
- Meet daily and weekly performance metrics and targets.
Qualifications
- High school diploma or GED equivalent.
- Excellent verbal communication and listening skills.
- Ability to multitask and work in a fast-paced environment.
- Basic computer proficiency and typing skills.
- Strong problem-solving abilities and a customer-first attitude.
- Reliable internet connection and workspace (if remote).
- Must be available to attend the hiring event.