Job Description
Join our exclusive hiring event for Night Shift Customer Service Representatives in Milwaukee! We're seeking dedicated professionals to deliver exceptional support during evening hours. ClientFirst Solutions offers competitive pay, comprehensive benefits, and clear career growth paths. Enjoy a collaborative environment with flexible scheduling options and ongoing training opportunities.
This role is perfect for night owls who thrive in fast-paced settings. We value your unique perspective and commitment to customer excellence. Apply today to secure your spot at our in-person hiring event!
Responsibilities
- Resolve customer inquiries via phone, email, and chat during evening shifts
- Process orders, returns, and account modifications with precision
- Document interactions accurately in CRM systems
- Collaborate with day team for seamless service continuity
- Meet/exceed performance metrics for call quality and resolution
- Identify opportunities to improve customer experience
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently during night hours
- Proficient with Microsoft Office and CRM tools
- Flexible schedule availability (evenings, weekends, holidays)
- Positive attitude and resilience under pressure
- Valid US work authorization