Job Description
Join our dynamic team as a Customer Service Representative and launch your career immediately! We're seeking dedicated night shift professionals to deliver exceptional support to our diverse client base. Enjoy a supportive environment with comprehensive training, competitive compensation, and opportunities for growth. Perfect for night owls seeking flexible schedules with impactful work.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to escalate complex cases and ensure resolution
- Meet performance metrics including call quality, resolution time, and customer satisfaction
- Adhere to company policies and regulatory compliance requirements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Excellent verbal/written communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Ability to work independently in a fast-paced night shift environment
- Proficiency with Microsoft Office and CRM software (training provided)
- Must pass background check and drug screening