Job Description
Transform your career with our paid training program for Customer Service Representatives in Minneapolis! Join our award-winning team and gain industry-recognized skills while earning a competitive salary on the night shift. We provide comprehensive training, career advancement pathways, and a supportive environment for motivated individuals. No experience required – just your passion for helping others and a commitment to excellence.
Why Choose Apex Solutions Group?
- Full paid training program ($2,000 value)
- Competitive hourly wages + performance bonuses
- Comprehensive benefits package (health/dental/vision)
- Tuition reimbursement for continued education
- Clear career progression to leadership roles
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Maintain performance metrics (CSAT, AHT, FCR targets)
- Proactively identify upsell opportunities for premium services
- Participate in ongoing training to master product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and active listening skills
- Ability to work independently in a remote-friendly environment
- Comfortable with night shift schedule (10 PM - 6 AM)
- Basic computer proficiency with Microsoft Office Suite
- Customer service mindset with problem-solving aptitude
- Reliable transportation to Minneapolis training facility