Job Description
Ready to launch your career in customer service? ConnectCare Solutions is seeking passionate individuals for our Local Customer Service Representative positions in Austin, TX. No experience required – we provide comprehensive training! Join our award-winning team where your dedication will be rewarded with competitive pay, growth opportunities, and a supportive work environment. Our hiring event offers on-the-spot interviews and same-day conditional offers for qualified candidates.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and account issues efficiently while maintaining high customer satisfaction
- Document interactions accurately in our CRM system and follow escalation protocols
- Collaborate with team members to deliver seamless omnichannel support
- Meet performance metrics for call handling time and resolution rates
- Participate in continuous training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (GED accepted)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and active listening skills
- Proficiency with basic computer applications and typing (35+ WPM)
- Ability to work flexible shifts including evenings and weekends
- Positive attitude with a genuine desire to help others
- Must pass background check and drug screening