Job Description
Are you ready to kickstart your career in a dynamic environment? Apex Customer Solutions is hosting a special Hiring Event for Night Shift Customer Service Representatives in San Antonio, TX. We are looking for motivated, empathetic, and detail-oriented individuals to join our elite support team.
As a key member of our night crew, you will be the voice of our brand, ensuring our clients receive top-tier support during their most critical moments. Whether you are an experienced professional or a motivated newcomer, we provide the training and tools you need to succeed.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Shift Flexibility: Enjoy the stability of a night shift schedule with no weekend obligations.
- Professional Growth: Clear pathways for advancement within the company.
- Modern Facilities: Work in a state-of-the-art, climate-controlled office.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone and chat with a focus on empathy and speed.
- Resolve complex customer issues, complaints, and account questions efficiently and professionally.
- Accurately document all customer interactions, transactions, and resolutions in our CRM system.
- Provide detailed product information and guide customers through troubleshooting steps.
- Maintain a high first-call resolution rate and ensure customer satisfaction scores meet KPI targets.
- Collaborate with the night operations team to ensure seamless service delivery.
- Adhere to all company policies, quality standards, and compliance regulations.
Qualifications
- High school diploma or equivalent (GED) required; associate's degree preferred.
- Previous customer service experience is a plus but not mandatory for our Hiring Event.
- Strong verbal communication skills and the ability to listen actively.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM) and holidays.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to remain calm and professional under pressure.
- Willingness to participate in on-the-job training.