Job Description
Are you a night owl looking for a rewarding career? Apex Support Solutions is hosting a special Hiring Event in San Jose, CA, and we are looking for motivated Customer Service Representatives to join our Night Shift team.
We value our employees and offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for advancement. This is a fantastic opportunity to work in a dynamic environment with a team that prioritizes customer satisfaction and employee well-being.
Why Apply to Our Hiring Event?
- Immediate Start: Many positions available for immediate onboarding.
- Night Shift Premium: Competitive hourly rate with shift differential.
- No Experience Required: We provide full training for the right candidates.
- Modern Facility: Work in a state-of-the-art office in the heart of San Jose.
Don't miss your chance to join a growing company. Apply today at our San Jose Hiring Event!
Responsibilities
- Handle a high volume of customer inquiries via phone, email, and live chat during night shifts.
- Resolve customer issues and complaints efficiently while maintaining a professional and empathetic tone.
- Accurately document all customer interactions and transactions into our CRM software.
- Identify and escalate complex issues to senior support staff or management when necessary.
- Stay up-to-date with product knowledge and policy changes to provide accurate information.
- Maintain a high level of quality assurance metrics and customer satisfaction scores.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not mandatory for our Hiring Event.
- Must be available to work Night Shifts (e.g., 10:00 PM - 6:00 AM).
- Strong computer literacy and typing skills (40+ wpm).
- Excellent verbal and written communication skills.
- Ability to work independently in a remote or hybrid office setting.