Job Description
Join our dynamic team as a Customer Service Representative and launch your career in the thriving Ohio job market! No experience required – we provide comprehensive training to help you succeed. Global Support Solutions is hosting a special hiring event for motivated individuals who excel in communication and problem-solving. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in a supportive environment.
Why Join Us?
- Industry-leading onboarding program
- Health benefits and retirement plans
- Performance-based bonuses
- Modern downtown Columbus office
Responsibilities
- Handle customer inquiries via phone, email, and chat
- Resolve technical and billing issues efficiently
- Document interactions in CRM systems
- Collaborate with team to improve service quality
- Meet performance metrics (call time, CSAT)
- Participate in weekly training sessions
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent
- No experience required – open to all backgrounds
- Exceptional verbal and written communication
- Strong problem-solving skills
- Ability to navigate multiple software systems
- Positive attitude and customer-first mindset
- Reliable transportation to downtown Columbus
- Flexibility to work occasional weekends