Job Description
Join our award-winning customer service team in Chicago! No experience needed – we provide comprehensive paid training to launch your career. As a Customer Service Representative, you'll be the friendly voice helping customers solve problems and feel valued. Enjoy competitive pay, benefits, and growth opportunities in a supportive environment.
What We Offer:
- Full-time position with $18-$22/hour
- 4-week paid training program
- Health/dental/vision benefits
- 401(k) with company match
- Clear career advancement path
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders, returns, and billing adjustments
- Document interactions in CRM systems accurately
- Collaborate with team to resolve complex issues
- Meet performance metrics (CSAT, response time)
- Continuously update product knowledge
- Identify opportunities for service improvements
Qualifications
- High school diploma or equivalent
- No prior experience required
- Strong communication & listening skills
- Ability to navigate multiple software systems
- Patience & empathy in customer interactions
- Reliable internet connection for remote work
- Flexible schedule availability (including weekends)