Job Description
Join our award-winning customer support team as a Remote Customer Service Representative based in Fort Worth, TX! We're seeking passionate individuals to deliver exceptional experiences from the comfort of their home office. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real difference in customers' lives. Immediate openings available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams for complex escalations
- Proactively identify opportunities to enhance customer journeys
- Participate in ongoing product and process training
Qualifications
- 1+ years customer service experience in remote or hybrid setting
- Excellent communication and conflict resolution skills
- Proficient with CRM software (Salesforce preferred)
- High-speed home internet and quiet workspace
- Strong typing speed (40+ WPM) and multitasking ability
- Ability to work flexible hours including evenings/weekends
- Passion for problem-solving and customer advocacy
- High school diploma or equivalent required